Terms of Service

1. Platform Description

Flowdown Defender (“the Platform”) is a compliance management and supply chain risk monitoring tool operated by BayneTech LLC (“we”, “us”, “our”). The Platform helps defense contractors manage DFARS and CMMC compliance data, track subcontractor readiness, and maintain supply chain visibility.

Important: Compliance data on this platform is self-reported by users or processed through automated verification tools. Flowdown Defender does not guarantee the accuracy, completeness, or validity of any compliance information. The Platform is not a substitute for professional compliance auditing, legal advice, or certified CMMC assessments.

2. Account Terms

You must provide accurate company and contact information when creating an account. Each account is associated with a single company entity. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

Accounts support up to three (3) team member seats. The account owner is responsible for managing team access and ensuring all team members comply with these terms.

3. Subscription Billing

The Platform offers two subscription tiers: Subcontractor ($199/month) and Prime Contractor ($499/month). All subscriptions are billed monthly through Stripe, our payment processor.

Upgrades from Subcontractor to Prime Contractor take effect immediately. You will be charged the prorated difference for the remainder of your current billing cycle.

Downgrades from Prime Contractor to Subcontractor take effect at the end of your current billing cycle. You retain access to Prime features until the downgrade is processed.

Cancellation: You may cancel your subscription at any time through the billing portal. Access continues until the end of the current billing period. We do not offer refunds for partial billing periods.

4. Acceptable Use

You agree not to:

• Submit false, misleading, or fraudulent compliance information
• Use the Platform to misrepresent your company's compliance status
• Share login credentials with unauthorized individuals
• Attempt to access other users' data without authorization
• Reverse engineer, scrape, or automate access to the Platform
• Use the Platform for any purpose that violates applicable laws or regulations

5. Data Handling

You retain ownership of all data you upload to the Platform, including compliance documents and company information. We store your data on encrypted infrastructure and implement access controls as described in our Privacy Policy.

Document visibility is controlled by the Platform's access rules: your compliance documents are visible to your company and to Prime contractors who have an active project relationship with you. We do not sell or share your data with third parties for marketing purposes.

6. Limitation of Liability

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. BAYNETECH LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THE PLATFORM.

In no event shall our total liability exceed the amount you paid us in the twelve (12) months preceding the claim. We are not responsible for any consequences arising from inaccurate self-reported compliance data, failed assessments, lost contracts, or regulatory actions.

7. Termination

We may suspend or terminate your account if you violate these terms, engage in fraudulent activity, or fail to pay subscription fees. Upon termination, your access to the Platform will cease. You may request an export of your data within thirty (30) days of termination by contacting admin@flowdowndefender.com.

8. Governing Law

These terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in Texas.

9. Contact

For questions about these terms, contact us at admin@flowdowndefender.com.