Terms of Service

1. Platform Purpose & Limitations

Flowdown Defender (“the Platform”) is a compliance management and contract intelligence tool operated by BayneTech LLC (“we”, “us”, “our”). The Platform helps defense contractors organize, track, and share compliance information, manage government contracts, and maintain supply chain visibility.

Flowdown Defender is NOT a legal, regulatory, or compliance advisory service. The Platform is a management tool that assists users in organizing compliance data. It does not provide legal advice, regulatory guidance, or certification services.

Users are solely responsible for verifying the accuracy and completeness of all compliance data, including SPRS scores, CMMC certifications, and Section 889 attestations. The Platform displays information as reported and uploaded by users.

AI-Powered Features: AI-powered document extraction is provided as a convenience to help users process contract and compliance documents more efficiently. Users must review and confirm all extracted data before submission. Flowdown Defender does not guarantee the accuracy of AI-extracted information. All extracted data should be independently verified.

2. No Guarantee of Compliance

The presence of a Confidence Level badge, verification status, or compliance record on the Platform does not constitute a guarantee of actual compliance with any federal regulation, including DFARS, FAR, CMMC, NIST 800-171, Section 889, or any other regulatory framework.

Flowdown Defender does not independently verify compliance with any regulatory framework. The Platform displays information as reported and uploaded by users. Confidence Level badges reflect the type of documentation provided (self-reported, AI-verified from documents, or third-party certified), not actual regulatory compliance status.

Prime Contractors are solely responsible for independently verifying subcontractor compliance before relying on information displayed on this Platform. Subcontractors are responsible for maintaining actual compliance with all applicable regulations and contract requirements.

3. Contract Document Upload & Analysis

Users may upload government contract documents for clause identification and metadata extraction purposes. Users are solely responsible for ensuring they have authorization to upload such documents.

Do not upload classified, FOUO (For Official Use Only), CUI (Controlled Unclassified Information), ITAR-controlled, or otherwise restricted documents. Flowdown Defender is not authorized to handle classified information. Users who upload restricted documents do so in violation of these terms and may be subject to legal liability.

Contract analysis identifies FAR and DFARS clauses for informational purposes only. It does not constitute legal interpretation of contract requirements. Users should consult their contracting officer or legal counsel for authoritative guidance on contract obligations.

Contract documents are processed in real-time for metadata and clause extraction. Documents are immediately deleted after processing. Flowdown Defender does not retain copies of government contract documents. Only extracted metadata (contract number, dates, agency, identified clauses) is stored in the database. Financial data, pricing information, and funding details are not extracted or stored.

2. Account Terms

You must provide accurate company and contact information when creating an account. Each account is associated with a single company entity. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

Accounts support up to three (3) team member seats. The account owner is responsible for managing team access and ensuring all team members comply with these terms.

3. Subscription Billing

The Platform offers two subscription tiers: Subcontractor ($199/month) and Prime Contractor ($499/month). All subscriptions are billed monthly through Stripe, our payment processor.

Upgrades from Subcontractor to Prime Contractor take effect immediately. You will be charged the prorated difference for the remainder of your current billing cycle.

Downgrades from Prime Contractor to Subcontractor take effect at the end of your current billing cycle. You retain access to Prime features until the downgrade is processed.

Cancellation: You may cancel your subscription at any time through the billing portal. Access continues until the end of the current billing period. We do not offer refunds for partial billing periods.

4. Acceptable Use

You agree not to:

• Submit false, misleading, or fraudulent compliance information
• Use the Platform to misrepresent your company's compliance status
• Share login credentials with unauthorized individuals
• Attempt to access other users' data without authorization
• Reverse engineer, scrape, or automate access to the Platform
• Use the Platform for any purpose that violates applicable laws or regulations

5. Data Handling

You retain ownership of all data you upload to the Platform, including compliance documents and company information. We store your data on encrypted infrastructure and implement access controls as described in our Privacy Policy.

Document visibility is controlled by the Platform's access rules: your compliance documents are visible to your company and to Prime contractors who have an active project relationship with you. We do not sell or share your data with third parties for marketing purposes.

6. Limitation of Liability

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. BAYNETECH LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THE PLATFORM.

Flowdown Defender shall not be liable for any loss, damage, or penalty arising from reliance on compliance data displayed on the platform. Users acknowledge that compliance determinations require professional legal and regulatory expertise beyond the scope of this platform.

In no event shall our total liability exceed the amount you paid us in the twelve (12) months preceding the claim. We are not responsible for any consequences arising from inaccurate self-reported compliance data, AI-extracted information, failed assessments, lost contracts, regulatory actions, or contract interpretation errors.

7. Termination

We may suspend or terminate your account if you violate these terms, engage in fraudulent activity, or fail to pay subscription fees. Upon termination, your access to the Platform will cease. You may request an export of your data within thirty (30) days of termination by contacting admin@flowdowndefender.com.

8. Governing Law

These terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in Texas.

9. Contact

For questions about these terms, contact us at admin@flowdowndefender.com.